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Factsheet

Descriptor

We are a global omni-channel solutions partner for industrial customers and suppliers

Vision

To become first choice for our customers, suppliers, people, communities and shareholders

Strategy

Our Destination 2025 strategy is focused around our five key strategic priorities:

1. Best customer and supplier experience
2. High performance team
3. Operational excellence
4. Innovation
5. Reinvestment to accelerate growth

https://www.electrocomponents.com/who-we-are/strategy

Company facts and figures for year ending 31 March 2020

General

• In the last financial year to 31 March 2020 (FY20) global revenues were £1.95 billion
• 63% of revenue is generated online
• Electrocomponents has six operating brands: RS Components, Allie Electronics & Automation, RS PRO, DesignSpark, OKdo and IESA
• DesignSpark has nearly 1 million community members
• We have operations in 32 countries and sell in 80 countries
• We operate through a broad range of industries: manufacturing - c.53% of revenue; services - c.37%; infrastructure – 10%
• There are more than 7,000 people employed by the Group worldwide

Customers and suppliers

• The Group serves over 1 million customers worldwide
• No customer represents more than 1%
• Average order value is £190
• We have over 500,000+ stocked products in our range
• Our own-brand range, RS PRO, offers more than 63,000 products
• We work in partnership with over 2,500 suppliers
• Our largest supplier represents less than 4% of Group revenue
• We have 60 websites across the world, with the majority in respective local languages
• Our CSAT (online customer satisfaction score) is 71
• Our Group rolling 12-month Net Promoter Score (NPS) is 70

Supply Chain

• We have 12 distribution centres across the world:
  • 7 in EMEA – 2 in UK, 1 in Dublin, 1 in France, 1 in Germany, 1 in Milan and 1 in South Africa
  • 4 in APAC – 1 in China, 1 in Hong Kong, 1 in Japan, 1 in Australia
  • 1 in North America
• We ship over 50,000 parcels per working day

Corporate Responsibility

• Electrocomponents is a member of the FTSE4Good index and participates in the Carbon Disclosure Project
• ESG reporting is aligned with SASB
• We are TCFD supporters and are working to implement TCFD recommendations
• We are aligned with the United Nations Sustainability Development Goals
• RS UK has achieved Carbon Trust Standard recertification and accreditation to the Certified Emissions Management and Reduction Scheme (CEMARS) and the Greenhouse Gas Data Verification standard, ISO14064-1
• RS UK has its seventh consecutive gold award from RoSPA in recognition of its ongoing occupational health and safety programme, control of risks and safety performance
• The Group’s All Accident frequency rate is 0.69 (per 200,000 hours)
• Environmental performance: https://www.electrocomponents.com/corporate-responsibility/planet/environmental-performance
• Our employee engagement score is 72

About Electrocomponents plc

Electrocomponents plc is a global omni-channel solutions partner for industrial customers and suppliers who are involved in designing, building or maintaining industrial equipment and facilities. We aim to offer our customers unrivalled choice of product technologies, solve problems with innovative solutions and deliver a world-class customer experience, making it easy to do business with us.

We stock more than 500,000 industrial and electronic products, sourced from over 2,500 leading suppliers. We solve problems and provide a wide range of value-added solutions to over one million customers. With operations in 32 countries, we trade through multiple channels and ship over 50,000 parcels a day.

Electrocomponents is listed on the London Stock Exchange and in the last financial year ended 31 March 2020 reported revenue of £1.95 billion. Electrocomponents has six operating brands; RS Components, Allied Electronics & Automation, RS PRO, OKdo, DesignSpark and IESA.