Sometimes, we may email you for information to help us with your account. You can provide this through a secure digital letter, here’s how:
Step 1 – Click the link in the email we sent you to take you to the invoices we need updating.
Step 2 – Click on the ‘Respond’ button
Step 3 – Select the relevant invoice to respond to
Step 4 – Select the appropriate response from the drop-down box
Step 5 – You can provide any additional information in the free text field
Step 6 – Need to provide an update on another invoice? Just click ‘Continue’, otherwise ‘End’
Step 7 – Need to change your response? Just click on ‘Modify’
Step 8 – Click on ‘Confirm’
Step 9 – Click ‘End’. We’ll send you a message to confirm that we’ve received your update
Need more help?
If you need any help completing a digital letter, just call us on 01536 444414