Customer FAQs
Who are DHL Parcel?
DHL Parcel are one of the UK’s leading delivery specialists, connecting retailers with customers across the UK, Europe and around the world. They have a national network of more than 50 sites and 3,000+ vehicles.
What is your service coverage?
For information, please visit our Delivery Options page
What are your delivery charges?
For information, please visit our Delivery Options page
I have a query about a parcel delivery, who do I speak to?
Please visit DHL Parcel tracking site, and enter the consignment number from your RS order confirmation email.
DHL Parcel UK | Track & Trace | DHLParcel.co.uk
Do you offer premium delivery service?
For information, please visit our Delivery Options page
What accreditations does DHL Parcel have?
DHL Parcel currently hold the these levels of accreditation - ISO 9001, ISO 14001, ISO 27001
Direct vehicle standard - DVS. As part of DHL Parcel’s fleet replacement programme, in 2020, they have invested £10.4m in 105 new LGV vehicles. With legislation in mind, all 105 were ordered to be compliant with the impending DVS. Now today 71 of those vehicles operate in the South East. Whilst DHL Parcel seek out vehicle efficiency, safety is paramount, and future truck orders will also be DVS compliant as we would expect the DVS zone to be applied to other major cities within the UK
FORS accreditation. DHL Parcel are also currently working to obtain FORS bronze level accreditation for the five delivery depots in the Greater London area.
What are DHL Parcel's sustainability commitments?
Green logistics is DHL’s contribution to a more sustainable world. This is a massive challenge, which is why the Deutsche Post DHL Group has set an ambitious objective for climate protection: zero-emissions logistics by 2050.
How are they going to do this?
