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RS Product Technical Support

In-depth, impartial support for all your product and application needs. Contact us by phone on 03457 201 201.

Need expert product technical support? We’ve got you covered.

Tackling maintenance, repair, operations and production challenges (MROP) all-round and head-on.

RS Product Technical Support is built on decades of engineering experience, offering unbiased, multicategory advice to help you maintain and enhance your operations.

Working Engineer to Engineer

Our support team don’t just know the job. They’ve done the job. Bringing years of practical field experience to every challenge, we offer expert advice that’s rooted in real-world solutions, not just theory.

From energy and utilities to facilities and intralogistics, discrete manufacturing to process manufacturing, our deep knowledge of your industry makes RS a source you can trust.

Introducing the Product Technical Support team

From parts and compliance, to programming and troubleshooting, RS Product Technical Support Team has a wealth of experience to help ensure you get the right product for the right job.

RS Product Technical Support can help with:

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Product Support

Assistance with sourcing, selecting the right products, finding alternatives, and ensuring full compliance.

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Application Support

Troubleshooting, configuration guidance, prototype development, programming, and lifecycle management planning.

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Enhanced Support

Brand standardisation, obsolescence management and OEM conversion.

The right resolutions right when it's needed

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Rapid Response

With a 24-hour response (excluding weekends*) and urgent issue resolution within 1-4 hours, we deliver timely assistance when it matters most.

360 years of combined engineering experience, at your convenience

No matter when you reach out to RS Product Technical Support, you’ll always be met with the expertise required to solve your query quickly, efficiently and with a proactive view to prevent further challenges.

We’re here to help

Call RS Customer Services

Our dedicated team offers comprehensive advice, with engineering experts available should you need a greater level of technical support.

Call on 03457 201 201

Live Chat with our team here

Speak online with one of our customer services representatives for help in finding technical information.

Visit our RS Local branches

Our branch experts offer advice, expertise and product support.

Find a branch near you

Access technical data sheets 24/7

We have a range of product support resources available on our product pages, for easy access to technical information, 24/7. Just search for the product you need help with.

Account holders

Additional specialist technical help is available for RS account holders and can be accessed by placing a request with our customer service team.

Call 03457 201 201

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