Something’s not right? Tell us more

We’re committed to delivering the best customer service, so we take it to heart when things go wrong.

We know it can be frustrating and we’re sorry that you feel you need to complain, but we will do all that we can to put it right – after all, it’s your valuable feedback that helps us improve.

We will acknowledge your complaint within one working day and provide you with a named investigating officer with the aim of resolving your complaint within 5 working days.