Our tracking service keeps you updated on your parcels’ status, following the 6 steps of our delivery process:
Order received: After you place your order, we'll carefully package it and get it ready for one of our couriers to pick up.
Despatched: Once your parcel leaves our warehouse, the status will update to show that the courier has received it and it’s now part of their wider dispatch network.
Handover: If your parcel’s handled by more than one courier, the status will show each handover - letting you know exactly who has it.
Out for delivery: It’s on its way to you.
Delivered: Confirmation that your order’s been delivered.
Proof of delivery: If your delivery needs to be signed for, you’ll be able to see the signature provided at the time of delivery.
Ways to track your order
You can track your order by visiting our homepage and entering your 'Sold to' and RS reference number in the parcel tracking section. Alternatively, use the convenient 'Track my order' button below.
If you’re registered with 'MyAccount’, you can log in to track your parcels and access additional features.