Many of the targets set for maintenance engineers focus on financial performance. While this is crucial for any business, especially in tough economic times, it can feel detached from the day-to-day work.
The top three key performance indicators (KPIs) mentioned in our survey were maintenance cost/replacement asset value, budget adherence and maintenance backlog. These were reported by more than a third of respondents.
More than 20% of respondents said they were being assessed against more familiar engineering benchmarks, including failure analysis and mean time between failures, together with adherence to safety and environmental standards.
But more than half (53%) of those surveyed said the data used to measure their performance was not reliable. Richard Jeffers, Managing Director of RS Industria, says he can understand why so many maintenance engineers mistrust the data used to assess their performance.
“I’m not surprised that there is a lack of confidence in the quality of some of the underpinning data,” he says. “Most factories under-report operator-induced failure and over-report maintenance failure. If an operator calls the technician out, it’s assumed it must be a maintenance problem, even when the cause of the problem is obviously not maintenance related.”