How to use a digital letter to provide us with information about your account.

Quick Steps

Step 1 – Click on the link contained in email we have sent you. This will take you to your invoices that we would like an update on.

Step 2 – Select the “Respond” button

Step 3 – Select the invoice that you want to respond to

Step 4 – Select from the drop-down box the response you want to give

Step 5 – Provide any additional information in the free text field

Step 6 – If you wish to provide an update on another invoice click on “Continue”. Otherwise click on “End”

Step 7 – Click on “Modify” if you want to change your response

Step 8 – Click on “Confirm”

Step 9 – Click on “End”. You will receive a message to confirm we have received your update

Still need help?

If you need any help with completing a digital letter, please call 01536 444414.