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    Order History

    What’s new?

    The new RS Order History allows you to see your multi-channel order history over a rolling 13-month period. Multi-channel orders means that you can view orders
    placed online and offline, such as those placed by phone, fax, email, sales agent, etc.

    As part of this new feature, you also have the option to see a complete view of your organisation’s order history. This allows all employees with a sold-to to be able to view their orders and other employee’s orders.

    Please note: You will need an account and contact ID to have access to this feature.

    How do I search for an order?

    You can search any order you have placed by RS reference number, by channel, date and name.

    Step 1: Go to 'My Account' from the navigation bar

    Step 2: Click on the ‘My Orders’ tab

    Step 3: Choose the way you wish to search and click ‘Search Orders’

    Watch our short demo to show you how RS Order History works.

    How do I use the services within Order History?

    Your new Order History offers you many of our important services, now all in one place, such as Parcel Tracking, Copy Invoice, Reordering and Returns.

    You can access these services in two ways:

    Option 1:

    Step 1: Go to 'My Account' from the navigation bar

    Step 2: Click on the ‘My Orders’ tab

    Step 3: Against the order you wish to select, click on the drop down menu

    Step 4: Now in the ‘Order Details’ page select the option for the service required against that order or product, ‘Track’, ‘Reorder’, ‘Copy Invoice’ and ‘Return’


    Option 2:

    Step 1: Go to 'My Account' from the navigation bar

    Step 2: Click on the ‘My Orders’ tab

    Step 3: Click on the order reference number

    Step 4: Now in the ‘Order Details’ page select the option for the service required against that order or product, ‘Track’, ‘Reorder’, ‘Copy Invoice’ and ‘Return’

    Watch our short demo to show you how to select a service within Order History: