We are sorry that you feel you have reason to complain and we want to put this right. Your complaint will help us to continually improve.
In line with our quality policy we are committed to ensuring quality and the customer sits at the heart of all business activities. We will work with all employees and interested parties to ensure systems, processes and resources are in place to deliver efficiency across its operations and a reliable, consistent customer experience.
You can make a complaint by one of the following methods of contact:
Completing our complaints form:Click here to open our complaints form
By Phone: 03457 201201
We will acknowledge your complaint within one working day and provide you with a named investigating officer with the aim of resolving your complaint within 5 working days.
Click here to download a copy of our Complaints Policy.