By aligning our business processes with requirements set out in the following standards we are able to assure customers of our ability to deliver unrivalled levels of service and product quality.
Our quality system covers all activities that impact the service we offer to our customers and is fully embedded into our overall business management systems. It ensures that we uphold the following principles:
• We communicate with, and listen to, our customers.
• We are proactive in anticipating customers' needs and expectations.
• We safeguard our customers and ourselves by maintaining statutory and regulatory compliance.
• We provide marketing, technical and support information that is readily accessible and easy to understand.
• We continually strive to improve our operating processes, products and services for the benefit of our customers.
As a leading distributor of electronic components, RS understands the importance of maintaining effective ESD controls. It is registered to the ESD control standard ANSI/ESD S20.20 – an achievement recognised by the Electrostatic Discharge Association. In addition, RS also complies with the parallel European Standard EN61340-5-1.
ISO 9001:2008 - the leading management standard for companies that trade on a business-to-business basis
ISO 14001:2004 – verifies that companies operate an effective environmental management system aimed at supporting environmental protection and the prevention of pollution
OHSAS 18001:2007 – specifies the requirements for an occupational health and safety management system. Complying with this standard has enabled RS to control risks and improve OHS performance
ESD S20.20:2014– covers the requirements for designing, establishing and maintaining an effective electrostatic discharge control programme
RoHS Trusted Kitemark - awarded to companies that are able to demonstrate their ability to comply with the RoHS Directive
ISO 17025:2005 – an international standard establishing the requirements for the competence of testing and calibration laboratories.
RISQS - the UK rail industry supplier qualification scheme providing a single common registration, qualification and audit process
CEMARS - recognised by the Environment Agency as a carbon trust standard equivalent. It is the world's first internationally accredited greenhouse gas certification scheme (ISO 14065), covering six recognised greenhouse gas emissions: heat, steam, business travel, freight, water and waste to landfill
Investors in People - provides the framework that allows us to achieve our business objectives through the engagement of our people
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